0429081514a

William Reese

Accomplished & Driven IT Leader

Creating true Partnerships through Sincere relationship building!

IT Delivery / Account Management / Relationship Management - 20 years - Florida

About Me

Results-oriented Client Relationship/Delivery Leader adept at working cross-functionally and building collaborative relationships, interfacing effectively with stakeholders, operations, and management to resolve issues. Proven Leader, able to facilitate productivity by ensuring team has the right tools to succeed. Years of "proven" ability to think strategically about business, product, and technical challenges, implementing processes to enhance efficiency. I embrace working with Global teams as well as any travel needed to help bring more positive results when working with partners, customers, and team members.

 ITIL & Service Management  Project Management  Process Improvement
 Risk Management  Account Management  Change Management
 Team Leadership  Service Level Agreements (SLAs)  Information Systems

On the personal side, all of our children are grown, three sons in the U.S. Air Force, two others in different phases of starting their lives. I enjoy working within the church, boating, fishing, watching sports, Florida sunshine, and socializing with others. I am highly engaged in supporting the Clearwater Jazz Festival by volunteering throughout the year.

Education

  • Spclogo

    St. Petersburg College

    Computer Related Crime Investigations

  • Spclogo

    St. Petersburg College

    Health Information Management

  • Education2 black

    U.S. Navy

    Advanced Electronics

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Experience

  • 2014 - 2017

    Senior Manager, Service Delivery

    Tribridge

  • 2006 - 2014

    Senior Manager, Service Delivery

    Dell Services

  • 2003 - 2006

    Systems Integrations Manager

    Perot Systems

  • 1996 - 2003

    Controls Engineering Manager

    Key Safety Systems

Skills

  • Systems Integration
  • Disaster Recovery
  • Process Improvement
  • Manufacturing
  • Program Management
  • Service Delivery
  • Account Management
  • Project Management
  • Controls Engineering
  • ITIL
  • Managed Services Infrastructures
  • Cloud Infrastructures
  • Factory Automation
  • Relationship Building

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