Results-oriented Client Relationship/Delivery Leader adept at working cross-functionally and building collaborative relationships, interfacing effectively with stakeholders, operations, and management to resolve issues. Proven Leader, able to facilitate productivity by ensuring team has the right tools to succeed. Years of "proven" ability to think strategically about business, product, and technical challenges, implementing processes to enhance efficiency. I embrace working with Global teams as well as any travel needed to help bring more positive results when working with partners, customers, and team members.
ITIL & Service Management Project Management Process Improvement
Risk Management Account Management Change Management
Team Leadership Service Level Agreements (SLAs) Information Systems
On the personal side, all of our children are grown, three sons in the U.S. Air Force, two others in different phases of starting their lives. I enjoy working within the church, boating, fishing, watching sports, Florida sunshine, and socializing with others. I am highly engaged in supporting the Clearwater Jazz Festival by volunteering throughout the year.